Campus Support Officer

Hull

Working Hours: 37 hours per week, 52 weeks per year, Shift-based (early/late) or day pattern

Salary: £23,840 FTE per annum

Annual Leave: 31 days per annum (excluding bank holidays and up to 3 additional discretionary days over the Christmas/New Year period)

We're looking for a proactive, approachable and highly visible Campus Support Officer to join our Premises & Security team. This is more than a facilities role — it’s an opportunity to positively influence student experience, contribute to a safe and inclusive learning environment, and play a vital part in the day-to-day life of our campus community.

As a Campus Support Officer, you will be at the heart of campus life — supporting students, staff and visitors while ensuring our campus operates safely, efficiently and professionally.

You will:

• Maintain a strong, visible presence across campus, promoting positive behaviour and supporting student wellbeing.
• Respond calmly and confidently to situations, using a solution-focused and restorative approach.
• Help create an environment where students feel safe, supported and ready to succeed.
• Play a key role in maintaining campus safety, security and operational standards.

This is a varied and hands-on role where no two days are the same.

Hull College provides high-quality education & training for school leavers & adults, offering a wide range of vocational study programmes, Apprenticeships & degrees.

As one of the largest vocational institutes of its kind in the region, we have one focus - to create careers, not courses. We pride ourselves on this approach & are committed to ensuring our learners acquire the relevant skills, knowledge, attitudes & experience to progress in life, whether that is to seek employment in the industry of their choice or step up to higher education & university.

While dedicated to delivering the very best experiences to our learners, we also extend the same commitment to our staff. We have worked hard to create an environment where all of our staff, no matter what their role, are empowered to inspire & support our vision to create better futures for the people of Hull.

Responsibilities of our Campus Support Officer:

Campus Safety & Student Support

• Provide a visible presence around campus, promoting positive behaviour in line with College values.
• Support staff with student organisation and conduct matters.
• De-escalate conflict and manage incidents professionally and sensitively.
• Encourage attendance and engagement in classes and enrichment activities.
• Provide information, advice and guidance to students, referring to internal and external support services where appropriate.
• Support safeguarding, health and safety, and welfare procedures at all times.
• Assist with emergency procedures, including fire evacuations and welfare support.

Security & Compliance

• Lock and unlock buildings in accordance with security procedures.
• Act as a key holder and ensure access arrangements are managed safely.
• Maintain awareness of campus activity and implement appropriate security measures.
• Conduct fire alarm testing and ensure safety systems and signage are fully operational.
• Support safe evacuation procedures in partnership with the Duty Manager.

Estates & Operational Support

• Provide porterage services including moving equipment, furniture and parcels.
• Carry out minor emergency repairs within competence and safety limits.
• Report faults promptly to the Premises helpdesk.
• Undertake reactive cleaning and ensure waste is disposed of appropriately.
• Support grounds maintenance tasks, including gritting and external duties.
• Assist the wider estates team to ensure smooth daily operations.

We are seeking individuals who are:

• Calm, approachable and confident in engaging with young people.
• Professional, practical and proactive.
• Able to remain composed under pressure.
• Committed to safeguarding and promoting positive behaviour.
• Flexible and adaptable in a dynamic environment.
• Team-oriented with a strong sense of responsibility.
• Full Driving Licence

If you have the skills and experience, we are looking for and would like to join us as our Campus Support Officer please click ‘Apply’ now, we’d love to hear from you!

Hull College is committed to safeguarding children and vulnerable adults. All colleagues are expected to contribute to the delivery of their safeguarding strategy and values. In addition, these posts require the colleague to undertake an enhanced disclosure check by the Disclosure and Barring Service.

Please note that this post is subject to regulated activity.

We at Hull College prioritise digital proficiency; all new staff should either be skilled or open to training, looking forward to hearing from you on the last point.

Please be aware that this vacancy may close earlier dependent on the level of applications received so if you do wish to be considered we recommend that you complete the application as promptly as possible.